Team Manager - Insurance - Taguig (pooling)

Role Overview

As a Team Manager – Insurance, you will play a critical leadership role in driving operational excellence, service quality, and team performance within a Life Insurance program. You will lead, coach, and inspire your team while ensuring compliance, efficiency, and superior client and customer outcomes.

This role is ideal for a results-driven leader with strong Life Insurance expertise who thrives in a fast-paced, data-driven environment and enjoys collaborating with cross-functional stakeholders.

Key Responsibilities

In this role, you will:

• Lead and manage day-to-day team performance to consistently meet or exceed service level agreements (SLAs), quality standards, and customer satisfaction targets
• Oversee inventory management for both back-office and contact center operations to ensure optimal workflow and productivit...