Team Manager | Local Account

As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.

Primary Responsibilities:

• Establish and implement productivity standards and operational strategies.
• Ensure daily productivity goals are met and target revenues are achieved.
• Maintain optimal FTE headcount and ensure smooth transitions within teams.
• Monitor and achieve productivity targets in a high-volume environment.
• Communicate goals and targets effectively to the operations team.
• Maintain profitability by managing headcounts effectively.
• Monitor calling strategies and adjust operations strategies as needed.
• Handle 1st level client escalations and report system downtime or quality issues.
• Stay updated on industry trends and notify stakeholders of any relevant developments.
• Identify areas...