Team Manager - Technical Program (Shaw)

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Team Manager for an IT enterprise services program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Managers in this role get to:

• Manage up 15 Technical Support Engineers.
• Lead with Impact: Drive daily support service operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Technical Support Strategy: Desi...