Job Description
Title: Team Manager/ Team Leader
Industry: BPO
Work mode: Work from office
Business Unit: Business Support Services
Location: Panaji, Goa
About the Role
A multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
Responsibilities
- Oversee the day-to-day operations of their team, ensuring that work is completed on time.
- Track and evaluate the performance of the team members.
- Implements quality control procedures and conducts regular audits to ensure compliance.
- Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
- Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.
- Handle conflict resolution and ensure a positive and productive work environment.
- Primary contact for clients, building strong relationships and handli...
Industry: BPO
Work mode: Work from office
Business Unit: Business Support Services
Location: Panaji, Goa
About the Role
A multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
Responsibilities
- Oversee the day-to-day operations of their team, ensuring that work is completed on time.
- Track and evaluate the performance of the team members.
- Implements quality control procedures and conducts regular audits to ensure compliance.
- Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
- Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.
- Handle conflict resolution and ensure a positive and productive work environment.
- Primary contact for clients, building strong relationships and handli...
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