Team member - crm (thane)

Purpose : To serve as a primary point of contact for customers and ensuring a seamless experience from initial contact to post-sale support thereby adding value to the function.
Principal Accountabilities
- Customer Experience - Onboarding customers via calls, emails and meetings and provide essential information. Review all allotment letters and sales agreements, documentation and issue them to customers. Relay relevant details to the backend team for processes such as cancellations and customer profile changes. Seek appointment schedule from customers and co-ordinate with relevant stakeholders for smooth registration formalities. Respond to customer inquiries on time and address their concerns in accordance with internal standards. Conduct inspections to check unit readiness and coordinate with stakeholders to address any necessary rectifications. Initiate discussions with customers considering cancellation to explore retention options and address concerns effectively. Facilita...