Job Description
Job Description
Job responsibility
Program Manager is responsible for timely & cost-effective Customer Service Delivery & Assurance for the first 30 days post activation for the designated accounts.
Major Responsibilities Include
Manage large-scale projects, overseeing the lifecycle of around 150 orders monthly.
Foster a culture of collaboration, accountability, and continuous improvement with the stakeholders.
Engage with customers to understand their order and requirements, such as the readiness of space and power at the customer's office premises IT room for equipment installation.
Regular updates on Customer Communications, Project Updates, Estimated Delivery Dates (EDD) and Customer Expected Delivery Dates (CRDD)
Ensure the required bandwidth for the customer is provisioned in the system.
Demonstrate the successful delivery testing and obtain the Work Completion Certificate (WCR) to initiate billing.
Coordinate with field teams for the readiness of th...
Job responsibility
Program Manager is responsible for timely & cost-effective Customer Service Delivery & Assurance for the first 30 days post activation for the designated accounts.
Major Responsibilities Include
Manage large-scale projects, overseeing the lifecycle of around 150 orders monthly.
Foster a culture of collaboration, accountability, and continuous improvement with the stakeholders.
Engage with customers to understand their order and requirements, such as the readiness of space and power at the customer's office premises IT room for equipment installation.
Regular updates on Customer Communications, Project Updates, Estimated Delivery Dates (EDD) and Customer Expected Delivery Dates (CRDD)
Ensure the required bandwidth for the customer is provisioned in the system.
Demonstrate the successful delivery testing and obtain the Work Completion Certificate (WCR) to initiate billing.
Coordinate with field teams for the readiness of th...
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