Job Description
Our Customer Service Team is responsible for managing our external call centers. The team ensures the highest possible level of customer support and satisfaction and continuously works on further developing our service offering.
As Team Lead (m/f/d) Customer Service Processes & Knowledge, together with your team you will be responsible for analyzing, optimizing, and managing key customer service processes, as well as further developing our knowledge structures. You will work closely with internal stakeholders and actively shape the strategic development of our customer service setup.
Responsibilities
Functional and disciplinary leadership of the “Customer Service Processes & Knowledge” team
Analysis, standardization, and continuous optimization of customer service processes
KPI-based performance monitoring as well as derivation and implementation of optimization measures
Responsibility fo...
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