Tech Expertise Required - Customer Service Role

Customer Support Specialist

As a customer support specialist, you will be the first point of contact for users requiring technical assistance. Your primary goal is to provide efficient and effective solutions to resolve or escalate issues, ensuring a high level of customer satisfaction.

Job Description:

• Serve as the initial contact for end-user IT support requests via phone, email, and other channels.
• Review, assess prioritization based on escalation criteria, and categorize all support requests in the ticketing system.
• Perform basic troubleshooting and problem resolution for common hardware, software, and network issues by following documented procedures and knowledge base articles.



Required Skills & Qualifications:




You must have excellent communication (verbal& written) and interpersonal skills. You should also have strong technical expertise along with proven experience in a customer service role. Proficiency in using ticketing systems& knowledge base tools are necessary as well as ability to follow instructions& procedures accurately. You should possess good analytical skills for basic issues along with computer literacy including internet navigation … 90% of your time at work.