Tech Support Advisor (German-speaking) – On-site | Barcelona

Are you ready to be part of a team thats shaping the future of fashion? Join us in Barcelona as a Technical Support Advisor and work alongside a group of innovators powering top global brands. This is your chance to grow your career in a fast-paced, rewarding environment where your expertise makes a real impact.

What Youll Do

As a Technical Support Advisor, you will be the first point of contact for our dealers and end users, providing outstanding support and technical guidance:

• Respond to phone and email inquiries in real-time, delivering accurate and professional solutions

• Troubleshoot technical issues and ensure timely resolution

• Educate customers on product usage, updates, and best practices

• Create and manage support tickets to track and resolve cases efficiently

• Collaborate with internal teams to resolve complex or escalated issues

• Maintain accurate customer records and doc...