Job Description

Tech Support Assistant Manager (Printer)

Purpose of the job:

  • Plan & Execute Training for Authorized B2B Service Partners in UAE, Qatar, Kuwait, Oman, Bahrain & Yemen.
  • Resolving technical issues of Authorised B2B service centers handling IT products (Printer).
  • Plan & Execute Training for Contact center on IT Products (Printer).

Key Objectives:

  • Equipping the service center technicians with technical knowledge and Repair know how tips during prior & post launch of product in the market.
  • Provide training on new IT products to SGE Contact center agents.
  • Analysing & preparing counter action to improve repair time & repair result (Repeat repair).
  • Optimising the repair cost to improve repair capability & efficiency.
  • Check readiness of new service centers.

Position Responsibilities

Key Performance Index

  • OTC – Check the CS portal for new ...

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