Tech Support

Job Description:

About the position

Position name: Tech Support // Service Center Coordinator

Reporting to: Team Lead Engineering México // Director of Solutions Engineering, Latam

Location/Travel: In Region; Travel as required

Email:

Overview

We are looking for a motivated coordinator with great attention to detail to join our Product Support Team. A Tech Support Coordinator supports agent functions and as the point of contact on high-escalated customers; by providing the support within the organization. Tech Support Coordinator may support offering product support via e-mail and phone by addressing customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.

Tech Support Coordinator covers is the first point of contact for Authorized Service Centers partner companies, helping in complex troubleshooting, administrative tasks and reporting to t...