Tech Support Engineer

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company

Why does this role matter?

As a Level 1 Technical Support Engineer for our API Support group, you will deliver first-class support to our rapidly growing customer base. Our Support Engineers demonstrate excellent communication skills, sound judgment, and strong organizational habits to ensure that every customer issue receives the appropriate attention.

What will you do?

● Provide customers with lightning-fast response and resolution times and excellent communication, so they are delighted with the Vonage service.

● Triage support requests by email, phone and chat.

● Communicate effectively (both verbal and written) w...