Tech Support Engineer I

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

The Technical Support Engineer provides first-level technical support to customers, field engineers, technicians, and internal teams by diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, and networked or wireless systems. The primary responsibility of this role is to handle inbound customer calls, accurately capture technical issues, and ensure proper triage and routing of cases ...