Job Description

Overview

The Onset — Williamtown, New South Wales, Australia

Join to apply for the Tech Support / Helpdesk - Level 1-2 role at The Onset .

Location: Williamtown, NSW. Type: 12 Month Contract (potential to extend). Clearance: NV1 required (Australian citizens only).

What you’ll be doing

  • Provide IT support and troubleshoot moderately complex delivery systems or network issues.
  • Escalate and coordinate with vendors on hardware or networking problems.
  • Assist with configuration management of basic computing delivery systems.
  • Ensure documentation is kept up to date and aligned with policies and procedures.
  • Respond to service desk tasks and support tickets in a timely, professional manner.
  • Ensure IT operations meet industry standards and compliance requirements.

What we’re looking for

  • 3+ years' experience in PC support, specifically Windo...

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