Job Description
Description
We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.
Responsibilities:
• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.
• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.
• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.
• Maintain high levels of customer satisfaction by adhering to service level agreements and...
We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.
Responsibilities:
• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.
• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.
• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.
• Maintain high levels of customer satisfaction by adhering to service level agreements and...
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