Job Description

Description

:

As Refrigeration Technician – you will provide technical field service support and product/policy information to channel partners and customers; and will assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required.

 Essential Job Functions: 

  • Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establishes and maintain effective relationships with internal and/or external customers.
  • Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests.
  • Understand, implement, and interpret company service policies and procedures to channel partner and customers.
  • Express ide...

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