Tech Support Rep (T1)

About the Role

We are seeking a customer-focused Technical Support Representative to provide reliable and timely technical assistance to clients. This role involves troubleshooting technical issues, guiding users through solutions, and ensuring high levels of customer satisfaction in an onsite work environment.

Key Responsibilities

• Provide technical support via phone, email, or chat
• Diagnose, troubleshoot, and resolve technical issues efficiently
• Guide customers through step-by-step solutions clearly and professionally
• Escalate complex or unresolved issues to the appropriate team
• Maintain accurate documentation of customer interactions and resolutions
• Adhere to company policies, procedures, and service standards

Requirements

Qualifications

• Proven experience as a Technical Support Representative
• Demonstrated ability to handle both inbound and outb...