Tech support Representative

About the job

Foundever is a global leader in Customer Experience (CX), with more than 170,000 team members worldwide. In Colombia, we have over 25 years of experience and a team of 8,500 bilingual associates, delivering solutions for more than 750 globally recognized brands.

We're Hiring: Tech Support Agents

Join a global technology company that transforms the consumer experience through digital solutions for major brands.

Main Responsibilities:

• Handle support via calls (66%), emails, and chats (33%)

• Assist with the initial setup of new stores

• Follow up on support tickets and ensure customer satisfaction

Requirements:

• English level B2 or higher

• High school diploma completed

• Knowledge of WLAN, VLAN, IP, MAC Address, HTTP, and VPN

• Technical support and digital tools knowledge

• Must be 18 years or older and live in Bogotá

...