Tech Support Representative

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are now hiring a Tech Support Representative to handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are presented. Be ready to learn on the job, communicate effectively, and be highly reliable. 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES A TECH SUPPORT REPRESENTATIVE DO? 

Handling inbound customer service calls will be your primary respon...