Job Description
**Improve business and family comfort, protection and productivity**:
The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
This is a hybrid role, 3 + 2 days model.
You will develop strong listening skills to really understand a customer problem or question, to present information clearly and concisely, in verbal and written forms. The ability to simplify the solution for a customer.
**Key Responsibilities**
- Properly log all information into the problem management system & tracking of all activities in CRM (SFDC).
Works effectively with other management and customers to quickly address problems as they arise.
- Remote diagnostics, troubleshooting, analysis, and resolution of support issues.
- Mobile Device Management (MDM platf...
The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
This is a hybrid role, 3 + 2 days model.
You will develop strong listening skills to really understand a customer problem or question, to present information clearly and concisely, in verbal and written forms. The ability to simplify the solution for a customer.
**Key Responsibilities**
- Properly log all information into the problem management system & tracking of all activities in CRM (SFDC).
Works effectively with other management and customers to quickly address problems as they arise.
- Remote diagnostics, troubleshooting, analysis, and resolution of support issues.
- Mobile Device Management (MDM platf...
Apply for this Position
Ready to join Honeywell? Click the button below to submit your application.
Submit Application