Tech Support Team Lead

About the role

We’re looking for a Team Leader to join our Support Team , combining technical and organizational skills with a genuine passion for people leadership. This person will serve as the main escalation point for complex tickets and play a central role in maintaining service excellence, operational efficiency, and a healthy team culture.

At our company, we highly value ownership — taking initiative, driving improvement, and leading by example — as well as team wellbeing, ensuring that every agent feels supported, motivated, and part of a cohesive group even while working remotely.

The Team Leader will oversee 3 to 5 remote support agents, guiding their daily performance, fostering their growth through coaching, feedback, and mentoring, and staying hands-on with support operations.

Key Responsibilities

• Act as the primary escalation point for complex or critical cases, supporting the team in resolving them effec...