Job Description
Overview
Technical Support Lead (Payments / API / Incident Management)
Location: Reading
Competitive salary + benefits
ClearAccept is expanding, and we’re hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.
This is a high-impact role where you’ll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.
What You’ll Be Doing
- Lead and manage technical incidents and escalations
- Triage and prioritise support tickets with Dev/SRE/DevOps
- Analyse API logs, JSON payloads and system behaviour
- Support merchant onboarding, transaction flows & payouts
- Build and improve incident processes, SLAs and playbooks
- Identify recurring issues and drive root-cause fixes
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