Job Description
Job Title: Technical Account Advisor
About Blue Yonder:
Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management. The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce.
Position Overview:
The Technical Account Advisor (TAA) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAAs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.
What you'll do
- Customer Collaboration:
- Collaborate with the CSM to drive adoption and satisfaction.
- Create and own Customer Success Plans for relevant stakeholders.
- Produce and deliver monthly SLA reports to customers, ensuring SLA compliance.
- Provide proactive technical guidance ...
About Blue Yonder:
Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management. The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce.
Position Overview:
The Technical Account Advisor (TAA) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAAs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.
What you'll do
- Customer Collaboration:
- Collaborate with the CSM to drive adoption and satisfaction.
- Create and own Customer Success Plans for relevant stakeholders.
- Produce and deliver monthly SLA reports to customers, ensuring SLA compliance.
- Provide proactive technical guidance ...
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