Technical Account Manager

About The Job

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager (TAM) in Dubai, UAE.

In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat Ansible Automation Platform. At Red Hat, customer support includes far more than just break-fix solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer's expectations and communic...