Technical Account Manager

The Technical Account Manager for Arbitral Institutions is the technical relationship partner for our arbitral institution clients providing expert guidance, proactive support and technical insight to help them realise maximum value from our solution and ensure long-term retention and customer satisfaction.

You will be reporting directly to the Head of Arbitral Institutions and will be responsible for bridging the gap between technical delivery and customer success. You will play a critical, hands-on role in ensuring the provision of exceptional customer service whilst maintaining operational stability, working closely with the Head of Arbitral Institutions to support the customer's goals and our business priorities.

What you'll be doing

Relationship & performance management

• Act as the primary technical point of contact for our arbitral institution customers with deep product knowledge.
• Support the Head of Arbitral Institutions to develop an...