Technical Account Manager

Join us as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

What you'll do:

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success
• Drive end‑to‑end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
• Translate business needs into technical requirements - leading on technical design discussions with clients, understand...