Job Description
About the role
We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.
Key Responsibilities
• Act as a dedicated technical liaison between customers and internal teams,
ensuring seamless service delivery and issue resolution.
• Build and maintain strong, long-term relationships with key clients to foster
trust and loyalty with regular in person meetings with CXO's.
• Understand the unique needs, goals, and business objectives of each key
account.
• Coordinate with cross-functional teams (Product, Engineering, Support, and
Operations) to address customer requirements and resolve technical
challenges.
• Lead the onboarding process for new clients, ensuring successful integration
with our CPaa S solutions.
• Develop strategic plans to align Onextel products and services with client
needs, aiming to increase client satisfaction and profitability.
• Act as the main point of contact for clients to address issues, handle
complaints, and resolve problems effectively.
• Provide technical training and documentation to clients to enhance product
understanding and usage.
• Lead sales negotiations with critical clients and identify opportunities for up-
selling and cross-selling.
• Serve as a liaison between the client and various internal departments, such
as marketing, sales, and logistics, to ensure seamless service delivery.3
Job Description | Onextel Limited
• Monitor key account metrics, analyze data, and provide reports to top
management.
• Assist in the development and execution of service improvement plans.
• Analyze customer feedback and usage data to identify opportunities for
upselling and cross-selling additional services.
• Ensure deadlines are met and that clients receive the correct products and
services on time.
• Stay updated on CPaa S industry trends and emerging technologies to provide
strategic guidance to customers.
Required Skills and Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related
field.
• 3-7 years of experience in Technical Account Management, Service Delivery,
or a similar customer-facing technical role, preferably in CPaa S, Telecom, or
Saa S domains.
• Strong understanding of messaging technologies (SMS, Voice, Whats App,
RCS, APIs) and cloud communication platforms.
• Hands-on experience with API integrations (REST/SOAP), SMPP, and
troubleshooting tools.
• Excellent project management and organizational skills with the ability to
manage multiple accounts simultaneously.
• Strong problem-solving skills with a proactive and customer-centric approach.
• Exceptional communication and interpersonal skills to build trusted
relationships with customers and internal teams.
• Ability to work in a fast-paced, dynamic environment and adapt to changing
customer needs.
Preferred Qualifications:
• Knowledge of DLT compliance, telecom regulations, and security standards in
India.
• Certifications in project management (PMP, ITIL) or cloud technologies.
• Experience with monitoring and reporting tools.
We are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project management, and customer engagement skills.
Key Responsibilities
• Act as a dedicated technical liaison between customers and internal teams,
ensuring seamless service delivery and issue resolution.
• Build and maintain strong, long-term relationships with key clients to foster
trust and loyalty with regular in person meetings with CXO's.
• Understand the unique needs, goals, and business objectives of each key
account.
• Coordinate with cross-functional teams (Product, Engineering, Support, and
Operations) to address customer requirements and resolve technical
challenges.
• Lead the onboarding process for new clients, ensuring successful integration
with our CPaa S solutions.
• Develop strategic plans to align Onextel products and services with client
needs, aiming to increase client satisfaction and profitability.
• Act as the main point of contact for clients to address issues, handle
complaints, and resolve problems effectively.
• Provide technical training and documentation to clients to enhance product
understanding and usage.
• Lead sales negotiations with critical clients and identify opportunities for up-
selling and cross-selling.
• Serve as a liaison between the client and various internal departments, such
as marketing, sales, and logistics, to ensure seamless service delivery.3
Job Description | Onextel Limited
• Monitor key account metrics, analyze data, and provide reports to top
management.
• Assist in the development and execution of service improvement plans.
• Analyze customer feedback and usage data to identify opportunities for
upselling and cross-selling additional services.
• Ensure deadlines are met and that clients receive the correct products and
services on time.
• Stay updated on CPaa S industry trends and emerging technologies to provide
strategic guidance to customers.
Required Skills and Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related
field.
• 3-7 years of experience in Technical Account Management, Service Delivery,
or a similar customer-facing technical role, preferably in CPaa S, Telecom, or
Saa S domains.
• Strong understanding of messaging technologies (SMS, Voice, Whats App,
RCS, APIs) and cloud communication platforms.
• Hands-on experience with API integrations (REST/SOAP), SMPP, and
troubleshooting tools.
• Excellent project management and organizational skills with the ability to
manage multiple accounts simultaneously.
• Strong problem-solving skills with a proactive and customer-centric approach.
• Exceptional communication and interpersonal skills to build trusted
relationships with customers and internal teams.
• Ability to work in a fast-paced, dynamic environment and adapt to changing
customer needs.
Preferred Qualifications:
• Knowledge of DLT compliance, telecom regulations, and security standards in
India.
• Certifications in project management (PMP, ITIL) or cloud technologies.
• Experience with monitoring and reporting tools.
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