Technical Account Manager (IT MSP)

We are collaborative and solutions-driven team providing IT services and support to businesses across Western Australia. We pride ourselves on our approachable, people-first culture and on delivering smart, efficient results for our clients.

About the Role

The Technical Account Manager position is a key role responsible for managing and growing client accounts while contributing to new business development. You will be a primary point of contact for clients, supporting both strategic and technical discussions, and ensuring a high standard of service delivery.

You will act as a trusted advisor - working closely with our technical, support, and leadership teams to deliver tailored IT solutions and ensure customer success.

Key Responsibilities

Build and nurture strong client relationships to ensure satisfaction, retention, and account growth.

Act as a key point of contact for clients across strategic and technical discussions.

Leverage Microsoft 365 expertise to recommend appropriate solutions, licensing, and service improvements.

Provide guidance on cyber security best practice to help customers minimise risk.

Drive opportunities working with internal teams to quote, convert, deliver, and ensure customer satisfaction.

Maintain accurate CRM records, documentation, and sales pipelines for existing and prospective clients.

Work with management and team leaders to improve internal processes and efficiencies.

Contribute positively to Dynamic IT’s collaborative culture and strong inter-team relationships.

Desired Capabilities and Experience

Proven experience in an Account Executive, Account Manager, or Business Development role within an IT, MSP, or technology services environment.

Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.

Strong product knowledge of Microsoft 365, including product offerings, business use cases, licensing, and implementation.

Knowledge of cyber security practices and the Essential Eight.

What Makes You a Great Fit

A collaborative team player who values strong interpersonal relationships.

Client-focused and consultative in approach.

Highly organised with strong attention to detail.

Proactive, self-motivated, and outcomes-driven.

Comfortable working independently while being an active contributor to a close-knit team.

Why You’ll Love Working With Us

Tight-knit, supportive team - Work in a genuinely collaborative environment with strong interpersonal and inter-team relationships.

True collaboration, no silos - Sales, technical, and leadership teams work closely together to support shared success.

Meaningful client impact - Focus on long‑term partnerships and quality solutions, not transactional sales.

Growth and learning - Build your expertise alongside experienced technical leaders

Apply now with your resume and a brief cover letter outlining your experience, and why you’d be a great fit for Dynamic IT!

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