Job Description

Your role

and responsibilities:

You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Nasdaq Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities' depository (csd).

The focus for this role is supporting Trading products and clients. Own and coordinate client’s incidents and ensure that they are verified, regularly updated, and resolved. Work closely with product and project teams from inception of new improvements to delivery and later supporting our clients for successful deployment.

Furthermore, you will: 

Be encouraged to do technical issue analysis, resolve technical queries, bring together and review logs for fix, liaise with dev teams to drive issue resolution

Update/maintain test environments, help with issue replication, assist other TAMs with technical issues/queries

We expect you to have 


  • Client oriented with good communication and interpersonal skills, as the role will require you to collaborate with different departments, business teams, and clients at all levels.
  • Must have experience in Cloud deployment, Container and Cloud technologies like Kubernetes, AWS-EKS, Client-Server Linux systems. Should have prior knowledge of Helm charts, updating YAML files based on Customer, container and image and repository management, observability tools like datadog.
  • Should be hands-on in areas like infrastructure, troubleshooting, networking, and application development
  • Proficient in Linux, DevOps tools like Github, Maven, Jfrog etc. Database querying and maintenance, Postgres and Oracle DBs.
  • Good knowledge of capital markets and trading/clearing systems with prior experience preferred. Should be experienced in working with global or APAC Customers.
  • Flexibility to take meetings outside of work hours.

    • Education Qualification: Qualified in Engineering or related technical degree.

    It would be phenomenal if you (Preferred Qualifications)

    Have worked with tools like JIRA, Confluence

    Have experience in installing products on Linux systems

    Have good knowledge of Agile methodologies 

    Does it sound like you? What happens now? 

    As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

    What will it be like working here?

    Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

    What do we offer you?

  • Annual monetary bonus.
  • An opportunity to become a Nasdaq shareholder
  • Employee Stock Purchase Program Nasdaq stocks with a discount
  • Health Insurance Program
  • Flexible working schedule and hybrid way of work
  • Flex day program (up to 6 paid days off a year)
  • Internal mentorship program – get a mentor or become one
  • Wide selection of online learning resources, e.g., Udemy

    • Come as you are

    Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

    Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

    To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

    Come as You Are

    Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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