Job Description
About The Role
We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.
Responsibilities:
Manage day-to-day communication with existing merchants
Act as the primary technical point of contact during integration, onboarding and post-launch support
Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations
Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting
Monitor client activity, identify issues proactively, and escalate when needed
Maintain accurate documentation, integration notes, and CRM updates
Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processe...
We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.
Responsibilities:
Manage day-to-day communication with existing merchants
Act as the primary technical point of contact during integration, onboarding and post-launch support
Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations
Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting
Monitor client activity, identify issues proactively, and escalate when needed
Maintain accurate documentation, integration notes, and CRM updates
Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processe...
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