Technical Account Manager | PH site

Overview

Job Description – Technical Account Manager (TAM)

• Serve as the primary technical liaison between Ibex and the client.
• Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
• Translate client requirements into technical tasks for internal teams.
• Monitor service delivery, analytics, and SLAs.
• Coordinate improvement initiatives with Operations and IT Infrastructure.

Responsibilities

What the Operations Team Should Send to the TAM:

• Client-related updates, incidents, and escalations.
• IT-relevant performance and operational reports.
• Change requests or deployment notes affecting client configurations.
• Feedback or recurring issues from live operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
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