Technical Account Manager

Company Description

Our client is a global MNC and a market leader in networking and virtualization space.

Job Description

Responsible for the analysis, qualification and ownership of high business impact & politically charged support cases with VP level visibility. Responsible for the review of Escalation team case backlog providing technical and case management advice to junior members of the team leveraging established relationships with other teams including Engineering, Sales, Consulting and outside Vendors.

RESPONSIBILITIES:

• Drives and/or coordinates cross team and cross vendor communications with the goal of aligning the required resources to resolve customer technical issues that span multiple products and vendors.

• Is sought after by management and peers to help resolve the most technically complex, mission critical or politically hot customer issues.

• Act as a SME (Subject Matter Expert) in at least o...