Job Description

JOB DESCRIPTION

Job Title

Technical Account Manager

Job Description

As a Technical Account Manager, you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing solutions and reducing technical support incidents with main focus on the Småland, Östergötland, Mälardalen, Stockholm, Jönköping regions.

You will be the key point of contact for technical issue resolution and solution enhancement.

Your role:

  • Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions.

  • Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts.

  • Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates...

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