Job Description
- Develop a deep understanding of customers’ technical environments, business needs, and goals to provide tailored solutions and guidance.
- Serve as the primary technical point of contact for assigned customers, ensuring their success in using our products and services.
- Proactively monitor and manage customer health, identifying potential issues and providing preventative solutions.
- Lead technical conversations, product reviews, and technical workshops with customers.
- Drive product adoption, ensure proper implementation, and provide guidance on best practices.
- Collaborate with internal teams (e.g., Support, Engineering, Sales) to resolve complex technical issues and advocate for customers' needs.
- Provide product updates, troubleshooting assistance, and technical guidance during critical incidents or escalations.
- Manage and prioritize multiple customer accounts, ensuring timely resolution of support requests and the del...
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