Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
- What You’ll Contribute- Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers.- Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.Works with the client and Global Technology Team to ensure the success of new services for our clients.
Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements.
Works with Operations for critical client specific issues.
Collaborates with the Cyber Security team to ensure that security policies are addressed with the cli...
The Opportunity
- What You’ll Contribute- Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers.- Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.Works with the client and Global Technology Team to ensure the success of new services for our clients.
Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements.
Works with Operations for critical client specific issues.
Collaborates with the Cyber Security team to ensure that security policies are addressed with the cli...
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