Technical Account Manager - Tech Touch (Remote, MEX)

Technical Account Manager - Tech Touch (Remote, MEX) page is loaded## Technical Account Manager - Tech Touch (Remote, MEX)locations: Mexico - Remotetime type: Full timeposted on: Posted Todayjob requisition id: R26066**About the Role:** To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.**What You'll Do:*** Serve as a technical contact and augment our customer support teams* Participate with onboarding process* Perform quarterly health checks and business reviews* Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.* Escalate customer issues to management when appropriate.* Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.* Leverage...