Technical Account Manager

Overview

We are seeking a highly skilled and customer-focused Technical Account Manager to join our team. In this role, you will be dedicated to supporting our large and strategic customer’s post-implementation, ensuring that their technical needs are met with exceptional service and proactive solutions. You will collaborate closely with cross-functional teams to resolve complex issues, optimize system performance, and provide ongoing technical guidance to ensure customer satisfaction and success. Your leadership will be instrumental in enhancing the overall customer experience, fostering long-term partnerships, and driving value through our technology platform.

The Impact You’ll Have

• Serve as the primary contact for large customers, addressing their post-implementation technical needs.
• Collaborate with cross-functional teams to resolve issues and optimize platform performance.
• Proactively identify and address customer...