Job Description
Technical Account Manager — Strategic Accounts
Mission
Own the post-sales success of our largest banking clients. Drive outcomes across reliability, adoption, and expansion by orchestrating Zafin + customer teams, turning roadmap and runbooks into measurable value.
What you’ll do
- Act as single-threaded owner for strategic customers across success plan, QBRs/EBRs, and executive comms.
- Translate business goals into a success plan with milestones, risks, and value metrics.
- Proactively manage incidents/changes with Cloud Ops/SRE; lead comms and post-incident follow-through.
- Orchestrate releases and performance testing windows; ensure runbook readiness and rollback clarity.
- Contribute to expansion opportunities.
- Build a predictable operating rhythm: weekly checkpoints, monthly health, quarterly QBRs.
- Maintain clear documentation in Jira/Confluence.
Responsibilities
- Account ownership & governance
- Own named enterprise accounts end-to-en...
Mission
Own the post-sales success of our largest banking clients. Drive outcomes across reliability, adoption, and expansion by orchestrating Zafin + customer teams, turning roadmap and runbooks into measurable value.
What you’ll do
- Act as single-threaded owner for strategic customers across success plan, QBRs/EBRs, and executive comms.
- Translate business goals into a success plan with milestones, risks, and value metrics.
- Proactively manage incidents/changes with Cloud Ops/SRE; lead comms and post-incident follow-through.
- Orchestrate releases and performance testing windows; ensure runbook readiness and rollback clarity.
- Contribute to expansion opportunities.
- Build a predictable operating rhythm: weekly checkpoints, monthly health, quarterly QBRs.
- Maintain clear documentation in Jira/Confluence.
Responsibilities
- Account ownership & governance
- Own named enterprise accounts end-to-en...
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