Technical Account Manager

Technical Account Manager

Join Transmit Security as a Technical Account Manager and help businesses build secure, trusted end‑to‑end digital identity journeys.

About the Role

As a Technical Account Manager you will build key technical and business relationships, enable customers to fully leverage the Transmit platform, and deliver world‑class customer experiences.

Responsibilities

• Ensure customer success and adoption of Transmit Security’s solutions.
• Become the customer’s champion by building deep knowledge of their environments and use cases.
• Understand customers' business and technical needs and provide technical guidance on how best to leverage Transmit solutions.
• Champion the onboarding experience of new customers, driving time‑to‑value and ROI through collaboration with Product, R&D, and Professional Services.
• Identify and resolve technical roadblocks so customers realize value from Transmit products.
• Develop a deep technical understanding of Transmit’s products and architect solutions to meet customer needs.
• Lead post‑sales efforts with Product and R&D to shape products to meet evolving customer requirements.
• Manage and shape customer technical response during incidents, ensuring urgent internal action.
• Present product roadmap and confirm alignment with customer business goals.
• Participate in Quarterly Business Reviews to highlight progress, identify expansion opportunities, and remove blockers.
• Act as a trusted technical adviser to strengthen customer relationships.
• Develop and lead onsite, remote, and webinar enablement sessions on product features, use cases, and best practices.
• Work with Sales and Field Engineers to uncover new opportunities and provide consistent account health feedback.
• Ensure great service and customer satisfaction as the accountable stakeholder for the solution delivered.

Qualifications

• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, or Technical Account Management.
• Experience leading or building Technical Account Management and Customer Success teams, processes or procedures is preferred.
• Track record of developing executive‑level relationships within customer organizations.
• Experience leading cross‑functional technical projects (light project management skills preferred).
• Deep knowledge of Risk/Fraud and Identity & Access technologies (SSO, SAML, OAuth, OIDC, RBAC, REST APIs, certificates, identity orchestration, WebAuthn).
• Technical awareness of AWS, Azure, GCP, OpenShift, and Kubernetes.
• Technical curiosity and ability to learn bleeding‑edge technologies and apply them to customer journeys.
• Strong communication and presentation skills at all management levels.
• Experience driving adoption of key strategic initiatives across cross‑functional teams.
• Excellent organizational skills and ability to manage competing priorities with minimal supervision.
• Agility to adapt quickly to changing technical, business and market needs.
• Willingness to travel to customer engagements (up to once a month).

Benefits

• Competitive salary.
• Dynamic and collaborative work environment focused on innovation.
• Flexible and remote work arrangements.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Software Development

Equal Opportunity Employer

Transmit Security is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our human capital is the most valuable asset we have. The collective sum of individual differences, life experiences, knowledge, innovation, self‑expression and unique capabilities that our employees invest in their work represents a significant part of our culture, reputation and achievements. We encourage diversity and embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other unique characteristics.