Job Description

Responsibilities

  • Support service desk for Customer Relationship Management (CRM) system in order to close IT ticket related to specific applications projects
  • Conduct maintenance for the specific applications projects
  • Gather post implementation feedbacks from the application users
  • Provide 24 hours responses for any issue to the applications projects
  • Translate post-implementation and feedback from users into reports and slides
  • Periodically evaluate the sufficiency of devices
  • Support on compilation and ad hoc tasks for on-going implementation of new projects
    • Requirements
  • Bachelor’s Degree in Sciences or equivalent education
  • Expert in multi-tasking, organizing and prioritising a must
  • Detail oriented with ability to work independently
  • Experience providing support / coordination to technical teams
  • Previous experience in project management and knowledge and traini...

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