Technical Advisor II, SBC

Here's what we do and why we do it.
We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here:

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone and emails;
• Diagnose and resolve technical issues related to our security and continuity portfolio;
• Guide customers through service configurations;
• Support client through the products deployment lifecycle;
• Provide a very high customer service level;
• Deliver and follow up on problem resolutions and customer satisfaction;
• Document all customer interactions and troubleshooting steps accurately and thoroughly in the ticketing system;
• Collaborate with peers and other departments to resolve issues and contribute to team knowledge;
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