Technical Advisor II

Location

Sherbrooke office

Overview

We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more :

Responsibilities

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our products and services.
• Lead customers through service configurations.
• Provide a very high customer service level.
• Deliver and follow up on problem resolutions and customer satisfaction.
• Proactively and comprehensively document customer issues in ticketing systems.
• Collaborate as a technical resource and share knowledge with others.
• Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions.
• Confront new technical issues every single day and be the ...