Job Description
Role Summary:
The Technical Alignment Manager (TAM) is responsible for driving technical alignment across our Managed Services customer base by proactively assessing client environments, identifying risks and opportunities, and ensuring consistent execution of technical standards. This role supports strategic business reviews, scopes and validates project work, and performs quality assurance on complex initiatives to ensure deliverables meet both customer expectations and internal benchmarks. The TAM acts as a technical liaison between engineering, project teams, and customer success to promote operational excellence and long-term client satisfaction.
Key Responsibilities
1. Technical Alignment Audits
+ Conduct full IT assessments using QBR/Customer Experience tools and customized questionnaires.
+ Review customer environments for risk, compliance, and optimization opportunities.
+ Document findings and remediation recommendations in...
The Technical Alignment Manager (TAM) is responsible for driving technical alignment across our Managed Services customer base by proactively assessing client environments, identifying risks and opportunities, and ensuring consistent execution of technical standards. This role supports strategic business reviews, scopes and validates project work, and performs quality assurance on complex initiatives to ensure deliverables meet both customer expectations and internal benchmarks. The TAM acts as a technical liaison between engineering, project teams, and customer success to promote operational excellence and long-term client satisfaction.
Key Responsibilities
1. Technical Alignment Audits
+ Conduct full IT assessments using QBR/Customer Experience tools and customized questionnaires.
+ Review customer environments for risk, compliance, and optimization opportunities.
+ Document findings and remediation recommendations in...
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