Job Description

We're hiring! Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site. We're looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service, resolve tickets efficiently, and deliver smart hands support for on-site and remote issues.

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What you’ll do:
  • Provide 2nd line desk side support via walk-in Tech Hubs, on-site visits, or remote tools
  • Troubleshoot hardware/software issues on desktops, laptops, and mobile devices
  • Support networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasks
  • Handle xcskxlj installation and upgrades of supported hardware/software
  • Collaborate with support centers and maintain accurate ServiceNow records
    • ...

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