Technical Analyst/ 1st Line Support Analyst - Remote

Descripción del trabajo

Join our team as an

Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site.

We’re looking for a proactive, hands-on professional with solid networking and infrastructure support skills who can provide top-notch customer service and resolve tickets efficiently, and deliver smart hands support for on‑site and remote issues.

Responsibilities:

• Provide 2nd line desk side support via walk-in Tech Hubs, on-site visits, or remote tools.
• Troubleshoot hardware / software issues on desktops, laptops, and mobile devices.
• Support networking, MS Office 365, Windows OS (XP to 11), and Active Directory tasks.
• Handle installation and upgrades of supported hardware / software.
• Collaborate with support centers and maintain accurate ServiceNow records.
• Apply networking basics and infrastructure support knowledge.

Qualif...