Job Description

Technical Analyst - Asset Management

Life on the team

  • Are you passionate about ITIL Processes and ready to explore your capabilities?
  • We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into IT Asset Management as service domain.
  • Team: GMS IN - DC Asset and Config Management, Digital Control
  • Role: IT Asset Management
  • Location - Bangalore

    • What you’ll do

  • Strong in the lifecycle of Hardware asset management (HAM) processes
  • Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB.
  • Should possess managing remote asset management activities for external customers cut across in global locations.
  • Perform verification and regular audits of CMDB information.
  • Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value.
  • Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements.
  • Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
  • Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs)
  • Shall also work closely with the customer/stakeholders to develop recommended practices and continual improvement around the IT asset management processes.
  • Maintains working knowledge of IT asset and configuration management industry practices.
  • Maintain IT asset and configuration management procedures and monitors compliance with IT asset management policies, procedures and standards.
  • Performs IT risk assessments on key IT infrastructure assets, as needed.
  • Implements procedures for information asset protection standards, as needed.
  • Maintains and implements enterprise-wide infrastructure asset logging procedures.
  • Periodically conduct change audit compliance to improve the overall effectives of the asset management process.

    • What you’ll need

  • We are looking for resource with minimum 4yrs to 7yrs experience in Asset Management.
  • Good understanding of ITIL and service management principals.
  • Excellent team worker, able to work in virtual global teams in a matrix organization.
  • ITIL v3/v4 foundation certified (mandatory).
  • Shall possess excellent soft skills as this is a direct client facing role.
  • Open to learning ITIL Processes within DC.
  • Willing to work on multiple accounts.

    • Apply for this Position

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