Technical Analyst

Job#: 3021058

Job Description:

Title / Position: RCA Technical Analyst (Technical Support Analyst Tier 2)

Location: Charlotte, NC - Hybrid: 4x/week onsite, 1/week remote

Contract Duration: 12-24 month contract

Pay: $25-$45/hr

Job Summary

The Root Cause Analysis (RCA) Analyst supports a dedicated post‑incident review team responsible for analyzing technology outages and operational events after they have been resolved. This role focuses on understanding what happened, why it happened, and how future risk can be reduced—rather than directly fixing the issue.

The ideal candidate has 3+ years of general IT experience, strong knowledge of networking fundamentals, and the ability to follow technical discussions involving infrastructure, databases, servers, and cloud systems. This role is well suited for an experienced Tier‑2 support analyst, IT administrator, SOC/NOC analyst, or operations p...