Technical Analyst

Overview

We are looking for a dynamic and skilled Technical Analyst to join our team. This role focuses on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering. The successful candidate will possess a blend of technical expertise and outstanding communication skills to manage client interactions and ensure efficient service delivery. Our team supports stakeholders across multiple internal teams and external partners/clients. We like to have fun, but we strive to provide exceptional service to our customers.

Position Responsibilities

• IT Client Relationship Management
• Manage client relationships to understand and address IT needs and challenges.
• Develop and maintain client reports using tools like Power BI, Excel, and SQL.
• Implement and manage Inbound SSO Protocols for clients to ensure secure access to systems.
• Coordinate yearly SSO certificate updates
• Collaborate with inter...