Job Description
Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
**Responsibilities**:
Reproduce suspected bugs, and document detailed issue scenarios. Provide workarounds. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to Tier1 and/or client directly
Collaborate with the software development organization on generating solutions to raised problems, and facilitate clarifications on requested software changes and improvements. Present ...
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
**Responsibilities**:
Reproduce suspected bugs, and document detailed issue scenarios. Provide workarounds. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to Tier1 and/or client directly
Collaborate with the software development organization on generating solutions to raised problems, and facilitate clarifications on requested software changes and improvements. Present ...
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