Job Description
**Duties & Responsibilities**
- Responds to situations where standard procedures fail to resolve system or software failures, using customer-centric interpersonal skills and in-depth technical product knowledge.
- Remains up to date with software updates and/or changes to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and the use of programming and integration tools to support the customization, extension, and integration of products.
- Addresses concerns raised by other departments, such as customer experience or sales.
- Mentors other team members when needed.
- Contributes to and utilizes the department's knowledge base articles and FAQs.
**Knowledge, Skills & Abilities**
- Ability to effectively communicate both verbally and in writing.
- Strong customer experience skills.
- Strong problem-solving and troubleshooting skills.
- Experience in a support environment with high call volumes is desired.
-...
- Responds to situations where standard procedures fail to resolve system or software failures, using customer-centric interpersonal skills and in-depth technical product knowledge.
- Remains up to date with software updates and/or changes to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and the use of programming and integration tools to support the customization, extension, and integration of products.
- Addresses concerns raised by other departments, such as customer experience or sales.
- Mentors other team members when needed.
- Contributes to and utilizes the department's knowledge base articles and FAQs.
**Knowledge, Skills & Abilities**
- Ability to effectively communicate both verbally and in writing.
- Strong customer experience skills.
- Strong problem-solving and troubleshooting skills.
- Experience in a support environment with high call volumes is desired.
-...
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